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Open Your Privacy Choices Clearly

Our Privacy Policy explains what data we collect when you open an account, enter the lobby, use Touch 'n Go, GrabPay, Boost dan FPX, or contact support.

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CONTACT ROUTES

Start A Privacy Request

If you want to ask about data access, correction, deletion or account privacy settings, use the contact path that matches your request.

Live Chat Privacy Desk Use live chat for quick privacy questions about account data, login alerts, cookies or verification messages. We may ask you to confirm account ownership before discussing personal records, so your request is handled by the right support agent.
Email Data Request Send email when you need a written response about data access, correction, retention or deletion. Add your account nickname, registered contact and a clear request, then we will reply with the next step after identity checks.
Account Security Help Contact security support if you see an unknown login, changed contact detail or payment record you do not recognise. We can review recent access, pause sensitive changes and explain what data was involved in the event.
CARE PROCESS

Check How We Protect Records

Privacy protection is built into account handling, payment processing and support replies. We keep access limited to staff and service providers who need it for clear tasks, log important changes, and remove…

Account Data

We collect details you provide during account opening, profile updates and support contact. This may include your name, phone, email, login name and verification material, used to manage access and respond to privacy requests.

Payment Records

Touch 'n Go, GrabPay, Boost dan FPX activity creates transaction references, timing, amount status and verification signals. We keep these records to reconcile wallet balances, check withdrawals and answer payment privacy questions.

Cookie Controls

Cookies help remember session status, language choices and fraud signals on your device. You can adjust browser settings, though blocking some cookies may require repeated login checks or reduce account protection prompts.

Security Checks

Login time, IP range, device type and failed access attempts help us spot unusual account behaviour. When risk appears, we may request extra checks before allowing profile edits or withdrawal changes.

Retention Periods

We keep data only while needed for account service, dispute handling, payment reconciliation, security checks or legal duties. When records are no longer needed, we delete, anonymise or restrict access based on the record type.

Request Handling

You can ask to view, correct or delete eligible personal data. We verify the requester first, explain limits where records must be kept, and confirm the outcome through your registered contact path.

Browse Common Privacy Questions

These answers explain how the Privacy Policy applies to your account, device, payments and support contact. They are written for practical account use in Malaysia, so you know what to expect before you open your account or update your details.

We collect data you provide, such as account contact details, login name, support messages and verification material. We also record device, session and transaction references needed to run your wallet, protect access and answer privacy requests.

Payment data helps match Touch 'n Go, GrabPay, Boost dan FPX activity to your wallet. We use references, timing and status records to process deposits, verify withdrawals, resolve disputes and keep an audit trail where required.

Yes. You can request a copy of eligible personal data linked to your account. We verify your identity first, then provide the data we can share, subject to security, fraud prevention and legal retention requirements.

Contact support with the detail that needs correction and the registered contact tied to your account. We may request proof before changing sensitive data, especially phone numbers, email addresses or payment identifiers connected with withdrawals.

Retention depends on the record type. Session logs may be shorter, while payment, security and dispute records may be kept longer for reconciliation, account protection and legal duties. When no longer needed, records are deleted or restricted.

We share limited data with providers that support hosting, payment processing, fraud checks, analytics, customer service and legal response. They receive only what is needed for their task and must handle it under confidentiality and security controls.

Access and eligibility depend on local law and are available where local law permits. If a legal requirement affects your account, we may limit access, retain required records or ask for extra verification before handling certain privacy requests.

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